Solutions Manual for A Guide to Computer User Support for Help Desk and Support Specialists 4th Edition by Fred Beisse

Description

Complete downloadable Solutions Manual for A Guide to Computer User Support for Help Desk and Support Specialists 4th Edition by Fred Beisse. INSTRUCTOR RESOURCE INFORMATION
TITLE: A Guide to Computer User Support for Help Desk and Support Specialists
RESOURCE:Solutions Manual
EDITION: 4th Edition
AUTHOR: Fred Beisse
PUBLISHER: Cengage Learning

Table of content

1: Introduction to CUS.
2: Customer Service Skills.
3: Trouble shooting.
4: Support Problems.
5: Help Desk Operations.
6: Support Management.
7: Product Evaluation.
8: Needs Assessment.
9: Installing Systems.
10: Training.
11: Writing.
12: Support Tools and Resources.