BCOM 6 6th Edition By Lehman DuFrene – Test Bank

Chapter 1—Establishing a Framework for Business Communication

TRUE/FALSE

1. People communicate to satisfy needs in both their work lives and private lives.

ANS:  T                    PTS:   1                    DIF:    Difficulty: Easy

REF:   p. 3                OBJ:   LO: 1-1          NAT:  BUSPROG: Communication

STA:   DISC: Purpose                                KEY:  Bloom’s: Comprehension

2. A major purpose in communication is to help people feel good about themselves and their friends, groups, and organizations.

ANS:  T                    PTS:   1                    DIF:    Difficulty: Easy

REF:   p. 3                OBJ:   LO: 1-1          NAT:  BUSPROG: Communication

STA:   DISC: Purpose                                KEY:  Bloom’s: Comprehension

3. Three basic purpose of communication are to feel, sense, and influence.

ANS:  F                    PTS:   1                    DIF:    Difficulty: Easy

REF:   p. 3                OBJ:   LO: 1-1          NAT:  BUSPROG: Communication

STA:   DISC: Purpose                                KEY:  Bloom’s: Comprehension

4. If the sender uses words the receiver does not understand, the receiver will have difficulty encoding the message.

ANS:  F                    PTS:   1                    DIF:    Difficulty: Easy

REF:   p. 4                OBJ:   LO: 1-2          NAT:  BUSPROG: Communication

STA:   DISC: Audience                             KEY:  Bloom’s: Comprehension

5. The sender’s primary objective is to decode the message so that the message received is as close as possible to the message that is sent.

ANS:  F                    PTS:   1                    DIF:    Difficulty: Easy

REF:   p. 4                OBJ:   LO: 1-2          NAT:  BUSPROG: Communication

STA:   DISC: Audience                             KEY:  Bloom’s: Comprehension

6. While the sender of a message is responsible for effective encoding and the receiver for effective decoding, both have responsibility for addressing interferences.

ANS:  T                    PTS:   1                    DIF:    Difficulty: Moderate

REF:   p. 4                OBJ:   LO: 1-2          NAT:  BUSPROG: Communication

STA:   DISC: Audience                             KEY:  Bloom’s: Comprehension

7. Barriers, or interferences, to communication can be completely overcome by skilled communicators.

ANS:  F                    PTS:   1                    DIF:    Difficulty: Moderate

REF:   p. 4                OBJ:   LO: 1-2          NAT:  BUSPROG: Reflective Thinking

STA:   DISC: Analysis                               KEY:  Bloom’s: Comprehension

8. The “grapevine” is a part of an organization’s formal communication network and should be used effectively.

ANS:  F                    PTS:   1                    DIF:    Difficulty: Easy

REF:   p. 5                OBJ:   LO: 1-3          NAT:  BUSPROG: Communication

STA:   DISC: Teamwork                            KEY:  Bloom’s: Comprehension