Business and Professional Communication Principles 2nd Edition By Steven A.Beebe -Test Bank

Communicating and Leading at Work

Multiple Choice Questions

• The process of making sense out of the world and sharing that sense with others by creating meaning through the use of verbal and nonverbal messages is the definition of .
  1. communication
  2. transactional communication
  3. human communication
  4. interpersonal communication Answer: C

Skill: Factual                      Page Ref: 5

• In the textbook, the primary distinction between the definition of communication and human communication involves .
  1. making sense out of the world
  2. managing relationships
  3. interacting simultaneously
  4. acting upon information Answer: A

Skill: Factual                      Page Ref: 4-5

• While David is talking during a meeting, he notices several team members beginning to shuffle their feet, while others are nodding David notices this and adapts his communication by making the meeting more interactive in hopes that it will wake people up. This simultaneous exchange of messages is called       .
  1. interpersonal communication
  2. transactional communication
  3. feedback
  4. leadership Answer: B

Skill: Applied                     Page Ref: 6

• Using unspoken symbols to communicate the emotional and relational aspects of your message is the description of which communication principle?
  1. Effectively using and interpreting verbal messages
  2. Effectively using and interpreting nonverbal messages
  3. Appropriately adapting your messages to others
  4. Listening and responding thoughtfully to others Answer: B

Skill: Factual                      Page Ref: 6

Chapter One: Communicating and Leading at Work

• The of a communication message is the new information, ideas, or suggested actions the speaker wishes to expres
  1. Feedback
  2. Noise
  3. Channel
  4. Content Answer: D

Skill: Factual                      Page Ref: 6