Business Communication In Person In Print Online 8th Edition by Amy Newman – Test Bank
Chapter 1—Understanding Business Communication
TRUE/FALSE
- Employees prefer to receive bad news through the personal medium of email.
ANS: F PTS: 1 DIF: Easy OBJ: 1.3
NAT: AAC: Tier 1—Communication; Tier 2—Audience
TOP: Communication Media Choices BLO: Knowledge
- A study of the ten characteristics that employers seek in employees identified communications as the number one skill.
ANS: T PTS: 1 DIF: Easy OBJ: 1.1
NAT: AAC: Tier 1—Communication; Tier 2—Purpose
TOP: Communicating in Organizations BLO: Knowledge
- Employers report major deficiencies in the written and oral communication skills of new employees.
ANS: T PTS: 1 DIF: Easy OBJ: 1.1
NAT: AAC: Tier 1—Communication; Tier 2—Conclusion
TOP: Communicating in Organizations BLO: Knowledge
- Successful communication involves messages that are sent, received accurately, and understood.
ANS: T PTS: 1 DIF: Easy OBJ: 1.1
NAT: AAC: Tier 1—Communication; Tier 2—Purpose
TOP: Communicating in Organizations BLO: Knowledge
- The five components of communication are the stimulus, filter, medium, destination, and message.
ANS: T PTS: 1 DIF: Easy OBJ: 1.1
NAT: AAC: Tier 1—Communication; Tier 2—Purpose
TOP: The Components of Communication BLO: Knowledge
- An internal stimulus is one that forms within your own organization.
ANS: F PTS: 1 DIF: Easy OBJ: 1.1
NAT: AAC: Tier 1—Communication; Tier 2—Conclusion
TOP: The Components of Communication BLO: Knowledge
- Facial expressions such as frowns and smiles are nonverbal messages that you formulate in response to a stimulus.
ANS: T PTS: 1 DIF: Easy OBJ: 1.1
NAT: AAC: Tier 1—Communication; Tier 2—Conclusion
TOP: The Components of Communication BLO: Knowledge
- Written messages might be conveyed through a brochure, a blog posting, a web page, or a company newsletter.
ANS: T PTS: 1 DIF: Easy OBJ: 1.1
NAT: AAC: Tier 1—Communication; Tier 2—Conclusion
TOP: The Components of Communication BLO: Knowledge
- Individual experiences, culture, and personality affect how you filter a stimulus.
ANS: T PTS: 1 DIF: Easy OBJ: 1.1
NAT: AAC: Tier 1—Communication; Tier 2—Audience
TOP: The Components of Communication BLO: Knowledge
- An example of noise in the communication system is an employee who is too busy to read an important email.
ANS: T PTS: 1 DIF: Easy OBJ: 1.2
NAT: AAC: Tier 1—Communication; Tier 2—Conclusion TOP: Communication Barriers
BLO: Knowledge
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