Business Communication NOW 4Th Canadian Edition By Findlay – Test Bank

Chapter 01

Communicating In A Changing Business World

Multiple Choice Questions

1. Which of the following is an example of an internal document?
   A.A quotation
   B. A job description
   C. A claims adjustment
   D. A policy bulletin

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Learning Objective: 01-06 Explain the managerial functions of communication.
Topic: 01-19 Knowing Your Purpose

2. Which of the following is an example of an external document?
   A.A memo of congratulations
   B. A performance report
   C. A request to deviate from a policy and procedure bulletin
   D. An annual report

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Learning Objective: 01-06 Explain the managerial functions of communication.
Topic: 01-19 Knowing Your Purpose

3. Which of the following is NOT a criterion for good business and administrative writing?
   A.The message presents a positive image of the writer and his or her organization.
   B. The message has a single purpose.
   C. The reader can read, understand, and act on the message quickly.
   D. All the reader’s questions are answered.

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Learning Objective: 01-03 Identify five criteria of good writing.
Topic: 01-07 Criteria for Effective Messages
Topic: 01-19 Knowing Your Purpose

4. Which of the following BEST describes the result of having “family friendly” policies in companies?
   A.They are good recruiting tools, but often result in relocation failures.
   B. They are one of the six leading reasons that new managers fail.
   C. They have given employees with children higher overall compensation levels.
   D. They produce clear gains in productivity and customer service.

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Learning Objective: 01-07 Describe ten trends impacting business communication.
Topic: 01-27 Balancing Work and Family

5. Indicate the semantic category, if any, for the following statement: “This page contains a True-False Question.”
   A.Observation
   B. Inference
   C. Judgment
   D. Opinion

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Learning Objective: 01-05 Discuss eight principles that help you improve communications.
Topic: 01-10 2. Observations, Inferences, and Judgments Are Not the Same