Business Communication Process and Product 7th Edition by Mary Ellen Guffey – Test Bank
Chapter 1—Effective and Ethical Communication at Work
MULTIPLE CHOICE
- Communication skills are
| a. | not as important in technical fields. |
| b. | critical to effective job placement, performance, career advancement, and organizational success. |
| c. | required only for high-level positions. |
| d. | not as important in a down economy. |
ANS: B
| Feedback | |
| A | Communication skills are needed in both technical and nontechnical fields. |
| B | Surveys of employers consistently show that communication skills are critical to effective job placement, performance, career advancement, and organizational success. |
| C | Communication skills are needed at all levels of employment. |
| D | Communication skills are especially valuable in a gloomy economy in which hordes of job seekers vie for limited openings. |
PTS: 1 DIF: 3 REF: p. 3 OBJ: 1-1
NAT: AACSB: Tier 1 – Reflective thinking | AACSB: Tier 2 – Conclusion
TOP: Communication Skills and You TYP: Conceptual
- Which of the following statements about writing skills is most accurate?
| a. | Writing skills in today’s workplace are an advantage, but they are not a necessity. |
| b. | You are born with the skills to be a good writer. |
| c. | Having good writing skills can improve your chances for promotion and can result in higher earnings. |
| d. | Today’s communication technologies have made writing obsolete. |
ANS: C
| Feedback | |
| A | The ability to write well, which has always been a career advantage, is now a necessity. |
| B | You are not born with the abilities to read, listen, speak, or write effectively; these skills must be learned. |
| C | The ability to write well on the job can have a positive impact on promotions and can result in significantly higher incomes. |
| D | Today’s communication technologies have made writing skills even more important. |
PTS: 1 DIF: 3 REF: p. 4 OBJ: 1-1
NAT: AACSB: Tier 1 – Reflective thinking | AACSB: Tier 2 – Conclusion
TOP: Communication Skills and You TYP: Conceptual
- Today’s economy is based on
| a. | information and knowledge. |
| b. | physical labor. |
| c. | a supply of raw materials. |
| d. | capital. |
ANS: A
| Feedback | |
| A | Today’s economy is based on information and knowledge. Physical labor, raw materials, and capital are no longer the key ingredients in the creation of wealth. |
| B | Today’s economy is based on information and knowledge. Physical labor, raw materials, and capital are no longer the key ingredients in the creation of wealth. |
| C | Today’s economy is based on information and knowledge. Physical labor, raw materials, and capital are no longer the key ingredients in the creation of wealth. |
| D | Today’s economy is based on information and knowledge. Physical labor, raw materials, and capital are no longer the key ingredients in the creation of wealth. |
PTS: 1 DIF: 3 REF: p. 5 OBJ: 1-1
NAT: AACSB: Tier 1 – Reflective thinking | AACSB: Tier 2 – Conclusion
TOP: Thriving as a Knowledge Worker in the Information Age TYP: Conceptual
- Knowledge and information workers must be able to think critically, make decisions, and
| a. | design effective Web pages. |
| b. | communicate information to others. |
| c. | install software programs. |
| d. | lift heavy objects. |
ANS: B
| Feedback | |
| A | Knowledge and information workers must be able to think critically, make decisions, and communicate those decisions to others. |
| B | Knowledge and information workers must be able to think critically, make decisions, and communicate those decisions to others. |
| C | Knowledge and information workers must be able to think critically, make decisions, and communicate those decisions to others. |
| D | Knowledge and information workers must be able to think critically, make decisions, and communicate those decisions to others. |
PTS: 1 DIF: 3 REF: p. 5 OBJ: 1-1
NAT: AACSB: Tier 1 – Reflective thinking | AACSB: Tier 2 – Conclusion
TOP: Thriving as a Knowledge Worker in the Information Age TYP: Conceptual
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