Business Communication Process And Product 9th Edition by Mary Ellen Guffey – Test Bank
| True / False |
1. Communication today generally flows one way—from companies to the public.
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2. Today’s new communication technologies have made writing skills less important than in the past.
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3. You are born with the abilities to read, listen, speak, and write effectively.
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4. The 21st-century economy depends mainly on information and knowledge.
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5. The knowledge culture of today’s workplace can include factory production employees.
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6. Flattened management hierarchies allow companies to react more quickly to market changes.
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7. Diverse workforces are more likely to create the products that consumers demand.
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8. The three primary business communication functions are to inform, to persuade, and to entertain.
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9. E-mail is rapidly becoming the preferred communication channel for online customer service.
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10. One advantage of oral communication over written communication is that oral communication can be more easily adjusted to the audience.
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