Communication Matters 2nd Edition By Kory Floyd – Test Bank
Appendix
Learning Objectives
- Summarize and identify examples of internal workplace communication.
- Describe external audiences with whom employees communicate.
- Identify examples of workplace culture.
- Define the challenges globalization poses to workplace communication.
- Delineate the challenges of communication technology in the workplace.
- Explain work/life conflict.
- Enumerate strategies for improving your adaptability to workplace diversity.
- Define “interview” and identify the types of interviews.
- Articulate strategies for landing a job interview.
- Describe strategies to succeed in a job interview.
Questions
- Much of workplace communication is __________, consisting of the messages people within the workplace convey to each other.
- external
- upward
- downward
- internal
Answer: d
Type of question: Knowledge
Page: 386
- Which of the following is NOT a type of formal communication?
- Upward
- Lateral
- Equivocal
- Downward
Answer: c
Type of question: Analysis
Page: 386-87
- Becky is the communication director for a major public relations company. She served on the committee that drafted the company’s mission statement and helps the upper-level managers edit memos and official announcements. Becky also writes the company newsletter that is distributed once a month. Based on these examples, Becky’s job seems to involve which kind of communication?
- Formal
- Informal
- Downward
- Upward
Answer: a
Type of question: Analysis
Page: 386
- What type of formal communication includes communication with co-workers and anyone else whose level of power is similar to yours?
- Equivocal
- Lateral
- Collegial
- Workplace
Answer: b
Type of question: Comprehension
Page: 387
- Which of the following describes the type of communication that is not sanctioned by an employer but arises from the social interactions of its members?
- Informal
- Casual
- Downward
- Lateral
Answer: a
Type of question: Comprehension
Page: 387
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