Essentials of Business Communication An Asia Edition 3rd Edition By Mary Ellen Guffey Test Bank
Chapter 1—Communication in a Global Workplace Environment
MULTIPLE CHOICE
- Communication skills
| a. | are not as important as technical skills for career success. |
| b. | are not necessary in today’s competitive job market. |
| c. | are ranked by recruiters at the top of qualities they most desire in job seekers. |
| d. | cannot be learned; they are innate. |
ANS: C
Studies confirm that recruiters rank communication skills at the top of qualities they most desire in job seekers. Your ability to communicate will make you marketable and continue to be your ticket to success regardless of the current economic climate. The good news is that effective communication can be learned.
PTS: 1 DIF: Easy
OBJ: Bloom’s Taxonomy: Comprehension
TOP: Communication in a Global Workplace Environment
- Which of the following statements is most accurate?
| a. | Because today’s workers are more geographically dispersed, the need for well-written messages has declined. |
| b. | Employers rank oral and written communication skills as less valuable than hard skills such as mathematical computation, computer literacy, and troubleshooting. |
| c. | Communication skills are critical to your job placement, performance, career advancement, and organizational success. |
| d. | Business letters and interoffice memoranda remain the top forms of business correspondence. |
ANS: C
Communication skills are critical to job placement, performance, and career advancement because the need for well-written messages has increased, oral and written communication skills are the top skills demanded by employers, and digital communication has replaced business letters and memos.
PTS: 1 DIF: Easy
OBJ: Bloom’s Taxonomy: Knowledge
TOP: Communication in a Global Workplace Environment
- On the job you are more likely to be taken seriously and promoted if you
| a. | look and sound professional. |
| b. | frame your degree or certificate and hang it on your office or cubicle wall. |
| c. | appear to be busy even when you’re not really doing anything. |
| d. | attend office parties. |
ANS: A
If you look and sound professional while working, you are more likely to be taken seriously and to be promoted.
PTS: 1 DIF: Easy
OBJ: Bloom’s Taxonomy: Knowledge
TOP: Non-verbal Communication | Verbal Communication
- Which of the following statements is most accurate?
| a. | Workers today communicate less than in previous years. |
| b. | Technology has not affected how and why we communicate. |
| c. | Businesses today generate a wide range of messages in a variety of media. |
| d. | Writing is a skill set used only by managers and corporate executives. |
ANS: C
Because of technology, all workers will write more on the job and use a wider range of communication channels, including letters, memos, and e-mails.
PTS: 1 DIF: Easy
OBJ: Bloom’s Taxonomy: Comprehension
TOP:Communication in a Global WorkplaceEnvironment
- Major trends in today’s dynamic world of work include increased emphasis on self-directed work groups and virtual teams, heightened global competition, innovative communication technologies, new work environments, and focus on
| a. | creating an entirely online presence. |
| b. | promoting from within. |
| c. | restructuring and downsizing. |
| d. | business ethics. |
ANS: D
Because of recent publicized business scandals, companies are now eager to regain public trust and to build ethical environments. Many businesses have written ethical mission statements, installed hotlines, and appointed compliance officers to ensure strict adherence to standards and legislation.
PTS: 1 DIF: Easy
OBJ: Bloom’s Taxonomy: Knowledge
TOP: Communication in a Global WorkplaceEnvironment
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