Human Relations Interpersonal Job-Oriented Skills 12th Edition DuBrin Test Bank

Chapter 1   A Framework for Interpersonal Skill Development

1.1   Multiple Choice Questions

1) Interpersonal skills are quite important because they enable you to 

A) cover up for deficiencies in technical skills.

B) become successful in business without working so hard.

C) connect with other people leading to business success.

D) trick people into believing that you are competent.

Answer:  C

LO:  1

AACSB:  Interpersonal relations and teamwork

2) A competency related to soft skills is 

A) developing software for measuring employee attitudes. 

B) statistically analyzing employee turnover.

C) being able to accurately interpret other people’s emotions.

D) conducting an inventory of employee theft.

Answer:  C

LO:  1

AACSB:  Interpersonal relations and teamwork

3) Which one of the following is not a specific competency related to soft skills?

A) examining a person’s Internet history to look for credit problems

B) being able to accurately interpret other people’s emotions

C) avoiding negative gossip

D) being able to cooperate with others to meet objectives (teamwork)

Answer:  A

LO:  1

AACSB:  Reflective thinking

4) The difference between soft skills and hard skills refers to the distinction between  

A) intellectual and mechanical skills.

B) personal and job-related skills.

C) irrelevant and relevant skills.

D) interpersonal and technical skills.

Answer:  D

LO:  1

AACSB:  Interpersonal relations and teamwork