Human Resources Management in Canada 13th Canadian Edition By Gary – Test Bank

Chapter 1   The Strategic Role of Human Resources Management

1) Human resources management refers to

A) management techniques for controlling people at work.

B) concepts and techniques used in leading people at work.

C) the management of people in organizations.

D) all managerial activities.

E) concepts and techniques for organizing work activities.

Answer:  C

Diff: 1      Type: MC      Page Ref: 2

Topic:  The Strategic Role of Human Resources Management

Skill:  Recall

2) The knowledge, education, training, skills, and expertise of a firm’s workers are known as

A) management’s philosophy.

B) human capital.

C) physical capital.

D) production capital.

E) cultural diversity.

Answer:  B

Diff: 1      Type: MC      Page Ref: 2

Topic:  The Strategic Role of Human Resources Management

Skill:  Recall

3) A company uses a system to measure the impact of human resources using complimentary measures relating to financial results, customers, internal business processes, and human capital management. This system is known as the

A) HRIS.

B) balanced scorecard.

C) Human Capital Index.

D) balanced strategy.

E) human capital competency.

Answer:  B

Diff: 3      Type: MC      Page Ref: 10

Topic:  Measuring the Value of HR: Metrics

Skill:  Applied