Test Bank for Customer Service A Practical Approach 4th Edition by Harris
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Complete downloadable Test Bank for Customer Service A Practical Approach 4th Edition by Harris. INSTRUCTOR RESOURCE INFORMATION
TITLE: Customer Service A Practical Approach
RESOURCE:Test Bank
EDITION: 4th Edition
AUTHOR: Harris
PUBLISHER: Pearson
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Description
Complete downloadable Test Bank for Customer Service A Practical Approach 4th Edition by Harris. INSTRUCTOR RESOURCE INFORMATION
TITLE: Customer Service A Practical Approach
RESOURCE:Test Bank
EDITION: 4th Edition
AUTHOR: Harris
PUBLISHER: Pearson
Table of content
1.What is Customer Service?
2.The Challenges of Customer Service
3.Problem Solving
4.Strategy for Formulating a Plan for Success
5.Empowerment
6.Communications in Customer Service
7.Coping with Challenging Customers
8.Motivation
9.Leadership in Customer Service
10.Customer Retention and Measurement of Satisfaction
11.Technology and Customer Service
12.Excellence in Customer Service
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