Test Bank for Hotel Operations Management 2nd Edition by Hayes

Description

Complete downloadable Test Bank for Hotel Operations Management 2nd Edition by Hayes. INSTRUCTOR RESOURCE INFORMATION
TITLE: Hotel Operations Management
RESOURCE:Test Bank
EDITION: 2nd Edition
AUTHOR: Hayes, Ninemeier
PUBLISHER: Pearson

Table of content

Chapter 1 – The Hotel Industry: Overview and Professional Career Opportunities
Chapter 2 – The Hotel General Manager
Chapter 3 – Management, Supervision and Service Skills for the G.M.
Chapter 4 – Human Resources
Chapter 5 – Accounting
Chapter 6 – Revenue Management
Chapter 7 – Sales and Marketing
Chapter 8 – The Front Office
Chapter 9 – Housekeeping
Chapter 10 – Food and Beverage
Chapter 11 – Facility Engineering and Maintenance
Chapter 12 – Safety and Property Security
Chapter 13 – Franchise Agreements and Management Contracts
Chapter 14 – Purchasing a Hotel
Chapter 15 – Managing in the Global Hotel Industry
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