Test Bank for Managing for Quality and Performance Excellence 9th Edition by Evans

Description

Complete downloadable Test Bank for Managing for Quality and Performance Excellence 9th Edition by Evans. INSTRUCTOR RESOURCE INFORMATION
TITLE: Managing for Quality and Performance Excellence
RESOURCE:Test Bank
EDITION: 9th Edition
AUTHOR: Evans, Lindsay
PUBLISHER: Cengage Learning

Table of content

1: Introduction to Quality.
2: Foundations of Quality Management.
3: Customer Focus.
4: Workforce Focus.
5: Process Focus.
6: Statistical Methods in Quality.
7: Design for Quality and Product Excellence.
8: Measuring and Controlling Quality.
9: Six Sigma and Process Improvement.
10: The Malcolm Baldrige Framework for Performance Excellence.
11: Strategic Focus on Performance Excellence.
12: Measurement and Knowledge Management for Performance Excellence.
13: Leadership for Performance Excellence.
14: Building and Sustaining Performance Excellence. Appendices.
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