Test Bank for Quality Management for Organizational Excellence Introduction to Total Quality 7th Edition by Goetsch

Description

Complete downloadable Test Bank for Quality Management for Organizational Excellence Introduction to Total Quality 7th Edition by Goetsch. INSTRUCTOR RESOURCE INFORMATION
TITLE: Quality Management for Organizational Excellence Introduction to Total Quality
RESOURCE:Test Bank
EDITION: 7th Edition
AUTHOR: Goetsch, Davis
PUBLISHER: Pearson

Table of content

1. The Total Quality Approach to Quality Management: Achieving Organizational Excellence
2. Quality and Global Competitiveness
3. Strategic Management: Planning and Execution for Competitive Advantage
4. Quality Management, Ethics, and Corporate Social Responsibility
5. Partnering and Strategic Alliances
6. Quality Culture: Changing Hearts, Minds, and Attitudes
7. Customer Satisfaction, Retention, and Loyalty
8. Employee Empowerment
9. Leadership and Change
10. Team Building and Teamwork
11. Effective Communication
12. Education and Training
13. Overcoming Politics, Negativity, and Conflict in the Workplace
14. ISO 9000 and Total Quality: the Relationship. ISO 9000: the International Standard for Quality Management Systems
15. Overview of Total Quality Tools
16. Problem Solving and Decision Making
17. Quality Function Deployment
18. Optimizing and Controlling Processes Through Statistical Process Control
19. Continual Improvement Methods With Six Sigma, Lean, and Lean Six Sigma
20. Benchmarking
21. Just-in-Time Manufacturing
22. Implementing Total Quality Management