Test Bank For Effective Training 1st Canadian Edition

CHAPTER ONE: TRAINING IN ORGANIZATIONS

MULTIPLE CHOICE

1. Training is
   1. an isolated program of activity that tries to continuously improve employees.
   2. a set of processes aimed at improving organizational systems and employees.
   3. an isolated set of programs aimed at continuously improving employees and organizational systems, including training itself.
   4. a process aimed at providing an opportunity for employees to learn KSAs for current or future jobs. (easy; p. 14)                                                                                                                
   5. a set of emergency procedures that tries to improve employees and organizational systems, including training itself.

2. Demographic shifts have occurred as a result of
   1. higher birth rates.
   2. the aging population. (easy; p.9)
   3. reduced diversity of ethnic and cultural makeup.
   4. overlapping values of the newer generation employees.

3. Which of the following statements is NOT true. The advancement of technology has allowed for:
   1. many employees to be able to work outside company walls
   2. new workflow systems
   3. less requirement for worker knowledge (moderate; p.10)
   4. both A & B
   5. all of the above

4. What is ISO 9000?
   1. A series of standards to assure consistency in product quality. (easy; p.11)
   2. An HR software package.
   3. A quality standard set by the Japanese.
   4. A strategic quality forecasting model.
   5. All of the above.