Test Bank For Information Systems International Edition 10th Edition by Ralph M. Stair

Chapter 02: Information Systems in Organizations

TRUE/FALSE

1. The primary goal of a for-profit organization is to maximize shareholder value.

ANS: T PTS: 1

2. An organization is a system, which means that it has inputs, processing, outputs, and feedback.

ANS: T PTS: 1

3. Depending on the customer, the value might mean lower prices, better service, higher quality, or uniqueness of the product.

ANS: T PTS: 1

4. By adding a significant amount of value to their products and services, organizations ensure that they will exceed budgets and generate income losses.

ANS: F PTS: 1

5. Customer relationship management software often uses a variety of information sources.

ANS: T PTS: 1

6. Organizational culture consists of the major understandings and assumptions for a business or other organization.

ANS: T PTS: 1

7. In some cases, top-level managers can form organizational culture rapidly.

ANS: T PTS: 1

8. Sustaining change almost always harms an organization while disruptive change almost always helps an organization.

ANS: F PTS: 1

9. Disruptive change often results in new, successful companies and offers consumers the potential of new products and services at reduced costs and superior performance.

ANS: T PTS: 1